Jurigate Privacy Policy

This Jurigate Privacy Policy ("Policy") explains how we collect, use, store, disclose, transfer, and protect your personal information and related data involved in your access to or use of the Jurigate Service. This Policy applies when you visit the website, register an account, purchase a subscription, upload files, use OCR, use AI analysis, export materials, contact us, or otherwise use the Service.

We may collect information through the following methods:

1. You actively provide it;

2. Automatically generated when you use the Service;

3. Automatically collected by devices, browsers, and logging systems;

4. Received from third parties such as payment service providers, identity service providers, analytics service providers, and cloud service providers;

5. Obtained from public sources or business dealings within the scope permitted by law.

We may use information for the following purposes:

1. Provide, maintain, operate, and improve the Service;

2. Create and manage accounts;

3. Process payments, subscriptions, renewals, invoices, and refunds;

4. Store, process, index, search, classify, and export user-uploaded content;

5. Provide OCR, AI analysis, semantic search, numbering, deduplication, concatenation, desensitization, summarization, and other features;

6. Conduct identity verification, access control, security monitoring, and risk prevention;

7. Troubleshoot, debug, monitor performance, and optimize experience;

8. Respond to your requests and provide customer support;

9. Send service notifications, billing notifications, update notifications, and security alerts;

10. Send marketing information or product updates within the scope permitted by law;

11. Comply with legal obligations, handle disputes, and protect legitimate interests.

If applicable data protection laws require us to specify the legal basis, we may process your personal information based on one or more of the following grounds:

1. Necessary for performing a contract with you;

2. Necessary for our legitimate interests, such as ensuring security, improving products, preventing fraud, and supporting operations;

3. Based on your consent;

4. Necessary to comply with legal obligations;

5. Necessary for establishing, exercising, or defending legal rights.

Regarding the processing of payment and subscription-related data, we specifically note the following:

1. Payment Processing: We process payment transactions through third-party payment service providers (such as LemonSqueezy, Stripe, Creem, etc.). We do not directly store your complete credit card number, CVV, or bank account information.

2. Subscription Data: We store your subscription status, billing cycle, payment history, and invoice information to provide subscription management and customer support services.

3. Auto-Renewal: When you subscribe to a paid plan, the system will automatically renew at each billing cycle unless you cancel before expiration. We clearly disclose auto-renewal information on the checkout page and subscription management page.

4. Refund Processing: If you request a refund, we may need to share necessary transaction information with the payment service provider to process the refund request. For details on refund policy, please refer to the Billing and Refund Policy.

5. Billing Data Retention: Transaction and tax-related data will be retained according to applicable laws and compliance requirements, even after you cancel your subscription or delete your account.

To implement OCR, semantic analysis, automatic classification, summarization generation, sensitive information identification, search enhancement, anomaly detection, or other intelligent features, some of the content you provide may be sent to third-party technology service providers that support these features. We will make commercially reasonable efforts to select appropriate service providers and limit their improper use of data through contracts, configurations, or technical measures. However, you understand that using third-party AI or cloud services inevitably involves data transmission, external processing, and corresponding risks. If you do not want certain types of information to enter specific intelligent processing workflows, you should avoid uploading such information or disable relevant features if the feature settings allow.

Since Jurigate serves international users and may use infrastructure located in different countries or regions, your personal information and uploaded content may be transferred, stored, or processed outside your country or region. To provide high-performance and stable services, your data may be primarily stored in cloud infrastructure in the United States or other jurisdictions necessary for providing the Service. If the primary infrastructure relied upon by the current product configuration is located in the United States, information including uploaded raw files, processing results, log data, and related service data may be stored or processed in the United States. By using the Service, you understand and agree to cross-border data transmission, access, storage, and processing within the scope necessary for providing the Service. We will take commercially reasonable and legally required measures to protect relevant data, including access controls, minimized processing, encrypted transmission, and appropriate contractual safeguards.

We will retain information for the period necessary to achieve the purposes described in this Policy, fulfill contractual obligations, comply with legal obligations, resolve disputes, and enforce the Agreement. Different types of information may have different retention periods. For example:

1. Account and subscription information: Retained during the account existence and for a reasonable period thereafter;

2. Transaction and tax information: Retained according to fiscal, tax, and compliance requirements;

3. Support records and security logs: Retained according to operational, security, and compliance needs;

4. Uploaded content and exported files: Handled according to your subscription status, account settings, deletion operations, and our retention policy.

After the retention period expires, we will delete, anonymize, or otherwise securely process relevant information, unless otherwise required by law.

Depending on the applicable law in your region, you may enjoy some or all of the following rights:

1. Access your personal information;

2. Correct inaccurate or incomplete information;

3. Delete your personal information;

4. Restrict or object to certain processing;

5. Request data portability;

6. Withdraw consent;

7. Object to certain direct marketing;

8. File a complaint with a regulatory authority.

These rights are not absolute and may be subject to legal exceptions, security requirements, others' rights, confidentiality obligations, or limitations based on our role in specific processing scenarios. If you wish to exercise relevant rights, you can submit a request to us through the privacy contact information provided when officially launched. We may need to verify your identity and will respond within the timeframe required by applicable law.

We take commercially reasonable technical, administrative, and organizational measures to protect information security, including access controls, least privilege, encrypted transmission, log auditing, backups, monitoring, and security maintenance. However, no system can guarantee absolute security. You should also take reasonable measures to protect your account, devices, and exported content, such as using strong passwords, enabling multi-factor authentication, limiting access permissions, carefully handling sensitive data, and properly storing exported files.

Unless we explicitly state that the Service is intended for children, the Service is not directed at children. If the law in your region defines children as persons below a certain age, such persons may not use the Service without the consent of a legal guardian. If you believe we have collected personal information from children without proper authorization, please contact us, and we will take deletion or other appropriate measures within a reasonable scope.

Within the scope permitted by applicable law, we may send you product updates, feature introductions, event notifications, service information, or marketing content. You can opt out of marketing communications at any time through the unsubscribe link in emails or other channels. Even if you opt out of marketing communications, we may still send you non-marketing notifications related to your account, security, subscription, billing, service changes, or legal obligations.

The Service may contain links to third-party websites, payment pages, plugins, or external services. We are not responsible for the privacy practices of such third parties. When accessing third-party services, you should review their terms of service and privacy policies.

We may update this Policy based on changes in law, changes in services, changes in processing activities, or business development. Updated versions will be published on the website or relevant pages and will take effect from the stated effective date. If applicable law requires us to provide additional notice for material updates, we will notify you through reasonable means. Your continued use of the Service after updates take effect indicates that you understand and accept the updated Policy.

If you have any questions about this Privacy Policy, please contact us through the following methods:

- Service Provider Name: Jurigate

- Contact Email: [email protected]

- Privacy Request Email: [email protected]

- Legal Notice Delivery Email: [email protected]

- Address: Shenzhen, China